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Spectrum Shipping Policy

1. Shipping Methods & Tracking

We use Correos de España to ship our orders.

We ship orders either in padded envelopes or in strong cardboard boxes, especially manufactured for Spectrum Eclipse Glasses to keep our eclipse glasses safe.

We use certified mail delivery with tracking.

Once your order has been handed over to the shipping company, they provide a tracking code to allow the customer to keep track of the shipment and delivery date.

You will receive an email with the tracking code and a link to allow you to track the progress of the delivery of your order.

2. Shipping Costs

Create a table per ‘zone’ per weight (& qty of glasses) and cost Non-EU countries (Mexico, Argentina, USA, Brazil, Switzerland, Andorra, etc.), as well as islands and/or regions of EU countries (Canary Islands, Ilha da Madeira, etc.), are served with door-to-door delivery. Import duties and VAT are not included. The maximum weight allowed for international shipments is 60 kg per shipment. If the order exceeds this weight, it must be divided into two or more shipments, and the customer will need to pay the difference. If you have any questions about your international shipment or shipping to the Canary Islands, please feel free to contact us. We will provide you with a shipping quote and help you find the best solution.

3. Order Processing:

Orders are usually shipped within an average of 1-2 days after placing the order. This preparation time must be added to the shipping time. We need this time to manually package and label all orders

4. Shipping time

5. Lost Orders:

If your order never arrived at its destination, let us help you!

First, check your shipping confirmation and make sure you entered the full address. If the address was incorrect, we’ll be happy to send a new shipment to the corrected address. However, the shipment will be at your expense.

If the shipping address was correct, contact us at atencionalcliente@astrotelescopios.es including your order number. We’ll work on finding a solution as quickly as possible.

6. Damaged Items:

The last thing we want is for you to receive an item damaged during shipping. If your order arrives damaged, please contact us immediately with the following information:

  • Photo of the product with the internal packaging: This should show that the packaging used protected the contents during transport. We require an image of the damaged product placed inside the packaging, exactly as it arrived to the recipient.
  • Photo of the outer packaging, including the shipping label from the courier: This must show that the shipment was handled by the contracted courier company and that the claim corresponds to this delivery. The photo should be taken at a distance that makes all the shipping label details visible and legible.

Please always check the condition of the package before accepting delivery.

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