Refund Policy
At Spectrum, our goal is to ensure you can fully enjoy the upcoming solar eclipse. Whenever possible, we prefer to resolve any issue by sending a replacement. However, if you prefer, we can offer a full or partial refund in the situations outlined below.
1. Order Not Delivered
If your order does not arrive due to loss or an issue attributable to the shipping provider, and the delivery address provided was correct, we will gladly offer either a replacement or a refund.
Please note that customers are responsible for providing an accurate delivery address. If delivery fails due to an incorrect or incomplete address, we are unable to offer a refund. In such cases, we can arrange a reshipment at the customer’s expense.
If no one is available to receive the delivery, the courier may leave the package in a mailbox or at a designated pickup point. You will receive either delivery confirmation (such as a photo) or instructions on how to collect your order.
2. Damaged Orders
If your order arrives damaged, we will offer either a replacement of the affected items or a partial refund.
Please contact us as soon as possible and provide photos of the damage so we can assist you quickly.
3. Returns and Right of Withdrawal
You have the right to withdraw from your purchase within 14 calendar days of delivery.
However, please be aware of the following important considerations:
- Eclipse glasses are classified as personal protective equipment designed for direct solar observation.
- For safety and hygiene reasons, we cannot accept returns of products that have been opened or where the original packaging has been tampered with.
- Once opened, we are unable to guarantee the integrity and safety of the solar filters, and therefore the product cannot be resold.
In practical terms, this means that while you may cancel your purchase within the withdrawal period, a refund can only be issued if the product is returned unopened and in its original condition.